These Terms of Service ("Terms", also "VOP" / Všeobecné obchodné podmienky) govern the use of the Inaudity online service (the "Service") provided by TBD, sole trader with registered place of business at TBD, TBD, Slovak Republic, IČO TBD, registered in the Trade Register of the District Office Nitra under reg. no. TBD (the "Provider", "we", "us"). By creating an account, purchasing credits, or otherwise using the Service, you (the "Customer", "you") accept these Terms in full. If you do not accept them, do not use the Service.
1. Scope and target audience
The Service is offered exclusively to entrepreneurs and legal entities in the course of their business activity (B2B). It is not directed at consumers within the meaning of Act No. 250/2007 Coll. By using the Service you confirm that you are acting in the scope of your business or profession. Where mandatory consumer-protection law nevertheless applies, those provisions prevail over conflicting terms herein.
2. Description of the Service
Inaudity generates advisory risk reports about third-party SaaS and software vendors using publicly available information and AI-assisted analysis. Reports are intended as an additional decision-support tool for procurement, security and compliance teams. The Provider performs no audit, due diligence, penetration test, legal review or certification of any vendor.
3. No professional advice — informational nature
Reports are advisory and informational only. They do not constitute legal, security, financial, tax, accounting or compliance advice. The Provider is not a law firm, auditor, security assessor or financial advisor. The Provider gives no warranty that any analysed vendor is safe, suitable, lawful, solvent, compliant or fit for the Customer's purpose. The Customer is solely responsible for any decisions taken on the basis of a report and must independently verify material findings before acting on them.
4. AI-generated output
Reports are produced with the assistance of large language models and other automated systems. Such output may be incomplete, inaccurate, outdated or misleading (so-called "hallucinations"). The Customer acknowledges these limitations and uses the output at its own risk. The Provider does not warrant the accuracy, completeness, timeliness or non-infringement of any output.
5. Conclusion of contract
The contract for the use of the Service is concluded electronically upon the Customer's confirmation of an order (registration, credit purchase, or single-report purchase) and the Provider's acceptance (account activation or credit/report delivery). The contract is archived electronically and is not accessible to third parties. The contract may be concluded in English or in Slovak.
6. Account and security
- The Customer must provide true, accurate and up-to-date information.
- The Customer is responsible for keeping credentials confidential and for all activity under its account.
- The Customer must immediately notify the Provider of any suspected unauthorised access.
- The Provider may suspend an account in case of suspected breach, fraud, abuse, non-payment, or risk to the Service or other users.
7. Prices, payment, invoicing
- Reports are sold as one-off purchases or as credit packs. Prices are stated in EUR on the Service.
- Payments are processed by third-party payment providers (e.g. Stripe). The Provider does not store full payment-card data.
- The Provider is not a VAT payer unless stated otherwise on the invoice; reverse-charge rules may apply for B2B customers in other EU Member States.
- Invoices are issued electronically and sent to the Customer's e-mail or made available in the user account. The Customer agrees to receive electronic invoices.
- Credits do not expire unless explicitly stated and have no cash value.
- In case of late payment the Provider may charge statutory default interest and suspend the Service.
8. Refunds (B2B)
Because the Service is a digital service supplied to business customers, the 14-day consumer right of withdrawal under Act No. 102/2014 Coll. does not apply. Refunds are governed by the separate Refund Policy, which forms an integral part of these Terms.
9. Acceptable use
The Customer must not, and must not allow any third party to:
- use the Service in breach of any law, regulation or third-party right;
- scan vendors or persons for the purpose of harassment, defamation, unfair competition, market manipulation or short-selling;
- resell, sublicense, publish, or otherwise make full reports available to third parties outside the Customer's own organisation without prior written consent;
- use the Service to build a competing product, train a competing AI model, or systematically extract data (scraping, crawling, automated requests beyond the documented API);
- attempt to access systems, data or accounts other than its own, or to disrupt, overload or reverse engineer the Service;
- upload illegal, infringing, malicious or harmful content.
Breach of this clause is a material breach allowing immediate suspension or termination without refund.
10. Intellectual property
The Service, including software, methodology, prompts, scoring models, databases, design, trademarks and all related rights, is and remains the exclusive property of the Provider or its licensors. The Customer is granted a limited, non-exclusive, non-transferable, revocable licence to use generated reports for its own internal business purposes only. All rights not expressly granted are reserved.
11. Third-party content
Reports reference public information about third-party vendors. The Provider is independent from such vendors. Mention of a vendor does not imply endorsement or criticism beyond what the report explicitly states. Trademarks and logos belong to their respective owners and are used for identification only.
12. Service availability
The Service is provided on a best-effort basis without any specific uptime, response-time or service-level guarantee, unless a separate written SLA has been agreed. The Provider may perform planned maintenance, modify, suspend or discontinue any feature at any time, and is not liable for any consequences of such changes.
13. Disclaimers ("as is")
To the maximum extent permitted by applicable law, the Service and all reports are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including without limitation any warranties of merchantability, fitness for a particular purpose, accuracy, completeness, timeliness, non-infringement, or uninterrupted or error-free operation.
14. Limitation of liability
To the maximum extent permitted by applicable law:
- the Provider's aggregate liability arising out of or in connection with the Service (regardless of legal basis — contract, tort, statutory or otherwise) is capped at the amount actually paid by the Customer to the Provider for the Service during the three (3) months immediately preceding the event giving rise to the claim, and in any event shall not exceed EUR 500;
- the Provider is not liable for indirect, incidental, special, consequential, punitive or exemplary damages, loss of profit, revenue, business, goodwill, data, contracts, savings, reputation, procurement decisions, or for any third-party claims;
- the Provider is not liable for damage resulting from (i) reliance on report content, (ii) decisions to engage or not engage a vendor, (iii) acts or omissions of analysed vendors, (iv) inaccurate or outdated public sources, (v) the Customer's breach of these Terms, or (vi) force majeure.
Nothing in these Terms limits liability that cannot be limited under Slovak mandatory law, in particular for damage caused intentionally or by gross negligence, or for damage to natural persons' life or health.
15. Indemnity
The Customer shall defend, indemnify and hold the Provider harmless against any third-party claim, loss, damage, liability, fine or expense (including reasonable legal fees) arising from (a) the Customer's use of the Service in breach of these Terms or applicable law, (b) any decision the Customer takes on the basis of a report, or (c) any content the Customer submits to the Service.
16. Personal data
The Provider processes personal data in accordance with the Privacy Policy, which forms an integral part of these Terms.
17. Term and termination
- The Customer may close its account at any time via the account settings or by written request.
- The Provider may terminate the contract with immediate effect in case of material breach, abuse, suspected fraud, insolvency, or where required by law.
- On termination, the Customer's right to access the Service ends. Unused, paid credits remaining in good-faith accounts will be refunded prorata, except in cases of breach or abuse.
- Provisions which by their nature should survive termination (in particular IP, disclaimers, liability, indemnity, governing law) survive.
18. Changes to the Terms
The Provider may amend these Terms, in particular to reflect changes in law, the Service or business operations. Material changes will be notified by e-mail or in-product notice at least 15 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If the Customer disagrees, it may terminate the contract before the effective date and request a refund of any unused prepaid credits.
19. Force majeure
The Provider is not liable for any failure or delay caused by events outside its reasonable control, including failures of third-party infrastructure (cloud, AI providers, payment processors, telecommunications), cyber-attacks, natural events, war, terrorism, epidemics, governmental measures or strikes.
20. Assignment
The Customer may not assign or transfer its rights or obligations under these Terms without the Provider's prior written consent. The Provider may assign or transfer the contract to a successor in interest (e.g. in case of restructuring, conversion to a company, or sale of the business).
21. Severability and entire agreement
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision shall be replaced by a valid one closest to the original economic intent. These Terms together with the Privacy Policy and the Refund Policy constitute the entire agreement between the parties and supersede any prior arrangements.
22. Governing law and jurisdiction
These Terms and any non-contractual obligations arising in connection with them are governed by the laws of the Slovak Republic, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The competent Slovak courts according to the Provider's registered seat have exclusive jurisdiction over any dispute, to the extent permitted by law.
23. Contact
TBD, IČO TBD. E-mail: hello@inaudity.com.